Frequently asked questions
When will my order arrive?
We’re pretty quick. Orders usually ship within 24 hours, and most arrive within 3–5 business days.
What is your 30-day guarantee?
We want you to have the best experience with The Green Alcove. We offer a simple 30-day guarantee on your first order. Refunds include the full value of your order (less a $5 handling fee and original shipping costs). We accept all refund requests within our refund policy with no hassle.
Does it need batteries?
No. Recharges with the included cable; about 12 hours of screen-on time, auto shut-off after 5 minutes, so a charge lasts months of normal check-ins.
Can I test water or liquids?
No, soil only. Never dip the probes in any liquid: water, vinegar, fertilizer solution, anything. Liquids damage them.
Will it work for my specific plant?
The readings span the full range houseplants live in to full-sun herbs. And because we provide actual measurements not vaguely named ranges like "low" or "high", you can easily look up the ideal range for your plant.
Do you ship internationally?
Unfortunately, we're only available to ship within the US at the moment.








